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Terms & Conditions

Returns Policy

No returns or refunds on correctly supplied goods, including correctly supplied digital products.  Goods can be exchanged for other goods if returned in the original condition and within 30 days.  No claims will be considered if not registered with us within 48 hours of receipt of delivery.

Please note that a 15% handling fee can be charged.

 

Delivery Charges for South Africa (physical home or business address)

*Free delivery for online orders of R570 or more!

For all orders valued under R570.00, a standard delivery charge of R100.00 per order will apply!

Free delivery applies to a domestic courier service to a physical home or business address.  We are not able to deliver to PO Boxes.  All orders are dispatched within 2 working days of receipt of order once payment has reflected into our account. Please allow for 3-5 working days for delivery.

Please note that delivery to outlying areas may take longer than 5 working days to deliver.

Export and International Delivery Options

Export and international delivery charges will be discussed with the client, via our Telesales Consultants. Please discuss your specific requirements with our dedicated Telesales Consultants to quote on delivery and delivery options on telephone 0860 10 50 50 or +27 21 5143900.

Branch Collection

Free delivery for collection at our Cape Town Showroom or Maps & Travel Stores in Johannesburg.

Store Locations http://www.mapstudio.co.za/store-locations/

Exclusions for parcels exceeding 10kgs

Orders exceeding 10 kg’s, a surcharge of R200.00 is applicable. An additional R200 surcharge will be levied for each 10 kg over and above this.

Terms & Conditions for ePDF Downloads

All maps and books are downloaded for personal use only. Copyrights rests with MapStudio and by downloading the map the downloader and/or end-user acquires no rights in respect of any of the components of the map.

Rights not acquired include: all methods and formats of publication (including such formats of publication which are not used by the publisher at time of download and/or which do not exist at time of download or in the future), reproduction/s and adaptation/s (including but not limited to hardback, paperback, serialisation, summaries, anthologies and quotations) to mechanical and electronic reproduction and adaptation (including but not limited to reproduction and adaptation for CD/DVD/PDA devices, radio, theatre, film, television, any digital publication, any online publication and merchandising) throughout the world and in any language and in perpetuity.

EFT Bank Transfers:

All EFT Bank Transfers are cleared 2-3 days after payment. Please kindly note that we will ship your order as soon as the funds have cleared in our account.